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Shipments And Returns

  • 90-Day Guarantee

Customer Service is available from 8:00 am 'til Midnight Eastern 365 days a year. We can be reached via phone at (877) Donnay-7 , or by email mail@donnaytennis.com.

Our industry exclusive guarantee doesn’t just apply to a faulty product. Almost every racquet company protects you from defects after purchase. Ours like most others is a full year, but at Donnay you can send the racquet back it even if you decide within 90 days it’s not the wonder wand you thought it would be. It's a no-risk way to buy & a no-questions-asked way to return if you're unsatisified and get an exchange or refund.

We also guarantee that our racquets will reduce your Tennis Elbow Pain, (to your satisfaction), within that same 90 day period. We are so totally confident in our racquets superiority over the competition, we provide this assurance, thus you've got nothing to lose!  

We highly doubt that you want to return our racquets, which is why we’re going out on a limb to promise you a full refund. We’re the only racquet company that puts its money where it's mouth is.

In fact, you can even think of it as a free three month test drive. That’s how certain we are that you’ll feel the Donnay difference in its unique solid-core racquets (not hollow frames like our competitors) that are a quantum leap in arm comfort and safety, control and stability and a significant power boost over the hollow racquets.

Returned racquets must not have been be "abused" or damaged by improper stringing, in order to qualify for the refund. You’re responsible for shipping the racquet back to Donnay's Atlanta or New York headquarters & all returned racquets must be postmarked or shipped within 90 days from the day you received the racquet in order to qualify for the refund or an exchange. Donnay will issue a refund of the full purchase price (we will not refund shipping, handling, or stringing / customization costs) within 14 days of receiving the returned racquet. Only one "USED" racquet from multi-racquet purchases, or from a combination of single racquet purchases, may be returned per customer. Use only ONE RACQUET until you decide.

Donnay has been offering this unique money-back guarantee since 2011, hailed by Tennis Magazine as the first for an Any racquet maker. It started out as a 30-day guarantee, then a 60 day, but once we saw how totally satisfied our customers were with our racquets, we made the bold step of expanding it to 90 days. Not only is our guarantee a first, but it remains the only such guarantee from any manufacturer,  & we doubt any other racquet company will ever offer anything similar.

Defective Racquets

  • Please review our defective racquets policy below:

    • All new racquets have a one-year manufacturers warranty against defects.
      Improper stringing or damage caused by inexperienced stringers is not covered.
      We suggest always having your racquet strung by a Professional Stringer.
     
    • Defective Replacements are at the sole discretion of Donnay & must be sent to us for evaluation.
    • We will replace the racquet if we determine the racquet is defective in Material or workmanship.
      A detailed report on the reason for a denied replacement will be emailed to the customer.

    • If your racquet is deemed defective, we will replace it with the same model of racquet, if available.
     • Racquets that have been abused, run over, damaged from heat, customized, etc. void the warranty.
    • If model is no longer available, store credit will be given in the amount of the original purchase price.
    • If we don't replace your racquet, it can be returned to you at your expense if that is desired.
    Donnay  reserves the right to deny a refund in the event discounts were obtained through fraud or  misrepresentation.